Iphone 5 stuck in red battery screen

Question

Iphone 5 stuck in red battery screen

I was using iphone 5 for 3 years that works without no problem, then this problem appears. When I start up the iphone at afternoon, it still works normally and until I turned on the low power mode at 93% of battery. Later that night, I was confused and partly amazed that the battery is still 93% after <6 hours of use, so I decided to not charge it rather than getting it overcharged. The next morning, when I want to bring it to school to use it, I checked the battery and it turned out that it shows the red battery screen with the charger. So at the afternoon i decided to charge it, but after hours of charging it only shows the red battery only screen and this is the second day of me out of communication.

Please, I need solution as soon as possible and thank you for your effort to answer my question, I appreciate all the help!

iPhone 5, iOS 9.3

Posted on Sep 29, 2016 4:35 AM

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Answer 1

LucoBrasi

Level 5

5,702 points

Sep 29, 2016 4:37 AM in response to Calvin Loomis

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

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Answer 2

Oct 1, 2016 9:26 PM in response to LucoBrasi

Thanks for your reply, but I tried it for like 4 - 5 times and hold both of the buttons for 30 seconds and more, and it still wont work. I went to an apple reseller and they told me that may be the hardware.

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